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Customer Service

Service

At Woodcraft Design Company® we are committed to providing the best customer service to
each and every customer. We value your business and will do our utmost to ensure
your relationship with us is a long and satisfying one.

Customer Care Commitment

  • You will receive friendly, courteous, prompt and efficient service at all times.
  • We value the business that our customers provide.
  • Our aim is to provide you with quality products at competitive pricing.
  • We will conduct our business with absolute honesty and integrity.
  • Our aim is to deliver our products to you when promised.
  • We will communicate openly.
  • We welcome any comments you may have which will improve our service.
  • Our sales people are trained and determined in ensuring that your dealings with our company meet your expectations.
  • Our staff are committed in following these customer care guidelines at all times.

Safe Shopping Pledge

Woodcraft Design Company® is committed to providing a secure on-line shopping experience.
We endeavor to make your credit card purchases safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. After encryption, your credit card data cannot be read as it travels over the Internet. 

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. If there is a product you are looking for and do not see, please let us know. New products are added daily. 

Coupon Policy
Limit one coupon per purchase. Limit one coupon per day. Limited to stock on hand. Void where prohibited. Not valid on previous purchase. Valid only in US.
COUPON EXCLUSIONS: Custom Laser Art, Gift Cards
Exclusions subject to change.

Website Problems or Make Suggestions

Please tell us about any Website issues you are having or make a suggestion for improving our Website.

PLEASE NOTE: UPON REGISTERING WITH OUR SITE YOUR EMAIL ADDRESS WILL BE ADDED TO OUR MAILING LIST. We will not send any spam. We will however send special deals and offers that are not offered to the general public. Please opt out if you are not interested.

Terms & Conditions

All material on this site, including for example images, illustrations, patterns, promotions, ect. are protected by copyrights which are owned and controlled either by Woodcraft Design Company®, or by third parties who have licensed their material Woodcraft Design Company®. Material from Woodcraft Design Company® may not be copied, downloaded, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any purpose other than your own personal, non-commercial, home use is a violation of the copyrights and other property rights held by Woodcraft Design Company®, or affiliated companies. Nothing in this site grants to you any license or right to use any material displayed on this site without the written permission of the owner or Woodcraft Design Company®. Your use or misuse of any material displayed on this site, or any other content on this site, is strictly prohibited.

Not Responsible for Errors

Our website may contain errors, may be missing information, or may not be current. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice to you. Corrections or updates may occur after you have submitted an order from our website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy. If an item is listed on our website at an incorrect price or with incorrect information, then at our sole discretion we reserve the right (1) to refuse orders for that item, (2) to contact you for instructions, or (3) cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our website. We apologize for any inconvenience that this may cause you.

Your order is subject to cancellation by us, at our sole discretion. We reserve the right to change and discontinue Product at any time without notice to you, and this may affect information saved in any sales through an online cart.

Credit & Debit Card Transactions

When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Due to the limited authorization hold, funds will be captured to secure your order for shipping prior to shipping. 

Privacy Policy

Woodcraft Design Company is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may reply to an e-mail with "unsubscribe" as the subject line. Woodcraft Design Company does not sell, trade or rent your personal information to others.

For any other questions, please email us at woodcraftdesigncompany@gmail.com

Please email with questions on shipping prior to your purchase.

Thank you,
Woodcraft Design Company.